Course Support FAQ
I’m unable to play course videos.
Wall Street Prep course videos can be played on modern browsers with native HTML5 support, older browsers running the latest version of Flash, and mobile devices. Most playback issues can be solved by updating Flash at http://helpx.adobe.com/flash-player.html. If you’re still unable to play videos after switching to a modern browser or updating Flash on an older browser, please email [email protected] and include a screenshot of any error messages along with a description of the playback issue (i.e. Are you experiencing playback issues on all videos or just one? Have you previously been able to play the videos?).
I’m seeing the following error message when I try to play videos: “Error loading media: File could not be played.”
This message may indicate that you’re on a private network, such as an employer network, that is not allowing access to certain outside sites/servers and the Wall Street Prep video service is being blocked. Please check with your IT department to see if this is the case.
Can I use a Mac to take courses?
Yes. While Wall Street Prep courses show the PC versions of Excel in course videos and manuals, Excel for Mac has all of the functionality you need to go through our courses. Please note that Mac users may need to use different Excel shortcuts than shown in our PC-centric courses. A Mac shortcuts list is available here.
I completed an exam but my results are not appearing on my My Courses page.
If your exam results are not appearing, please make sure you’ve completed the exam by answering all questions. If you left the exam before completing it, or if you experienced a technical issue such as a browser crash or an internet outage, you can return to the in-progress exam at any time. You will need to start at the beginning, but your previous answers will be marked as you left them.